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Delivery, Returns and Cancellations

Standard delivery is 3-5 business days and is free on all items.

For information about delivery…

a. If you purchased your item from a retailer listed on our website, please contact them directly to resolve your issue.

b. If you purchased your item directly from this website, please contact our customer service team on support@zapf.co.uk or 01702 208171

You have the right to cancel within 14 days of purchase, or 14 days of receipt of the goods (whichever is the longer). If you purchased your item from a retailer listed on our website, please contact them directly to resolve your issue. If you purchased your item from our website directly, please email support@zapf.co.uk Terms & Conditions Apply.

For information about Returns & Refunds…

a. If you purchased your item from a retailer listed on our website, please contact them directly to resolve your issue.

b. If you purchased directly from this website, (BB/BA), please contact our customer services team on support@zapf.co.uk or 01702 208171. Please include your order number in any correspondence. Terms & Conditions Apply.